Payment & Order Policy

Payment & Order Policy

1. Overview

All products offered by LINJACK PROMO are custom-made for each client.
To ensure accuracy, quality, and efficient production, we require an upfront payment before manufacturing begins.
This policy outlines our payment terms, refund conditions, and production timelines for B2B custom activewear and promotional apparel orders.

2. Payment Terms

To begin production, a deposit is required for all custom orders.
Payment terms are structured according to the total order quantity as follows:

  • Minimum Order Quantity: 100 pieces per design or color

  • Orders between 100–500 pieces: 50% deposit, 50% balance before shipment

  • Orders above 500 pieces: 40% deposit, 60% balance before shipment

  • Repeat or long-term clients: Eligible for flexible payment terms upon review

All invoices are issued in U.S. dollars (USD), and production will not begin until the deposit is received and confirmed.

3. Accepted Payment Methods

We accept the following secure payment methods:

  • Shopify Payment Invoice (credit/debit card)

  • PayPal Business Invoice

  • Wise (TransferWise)

  • Bank Wire Transfer (T/T) to LinJack Promo LLC (U.S.)

All payments must be made to LinJack Promo LLC, a registered U.S. company.
For international transfers, please confirm the bank details on your invoice before sending payment.

4. Refund & Cancellation Policy

Because all products are custom-made, deposits are non-refundable once production begins.
Orders may not be canceled after materials have been purchased or logo customization has started.

Refunds or replacements are only offered in the following cases:

  • Verified manufacturing defects

  • Incorrect products or sizes due to our error

  • Shipment damage reported within 7 days of delivery

All claims must be supported by photos or videos for verification.

5. Production & Delivery

Standard production lead time is 3–5 weeks after deposit confirmation, depending on quantity and customization complexity.
During production, clients will receive updates, photos, or videos for order verification.

Once production is complete and the balance payment is received, your order will be shipped immediately.
Tracking information and shipping documents will be provided for your reference.

6. Communication & Support

For all payment or order-related questions, please contact us at:
📧 sales@linjackpromo.com
📱 WhatsApp: +86 [your number]

Our team will respond within 24–48 business hours.

7. Disclaimer

LINJACK PROMO reserves the right to update this Payment & Order Policy without prior notice.
Any updates will apply to new orders placed after the revised policy date.